FAQS

Q: What is your jewelry made out of?

All our jewelry is made from solid 925 Sterling Silver and plated with Silver or real 18k Gold. Every product is tested before, during and after production for quality and durability.

 

 Q: Do you ship to my country?

We ship worldwide!

 

Q: How do I protect and look after my jewelry?

Your jewelry should be kept dry. If you do not use your jewelry, keep it stored in provided jewelry box / pouch. Please avoid storing your jewelry with rubber products. For longevity we highly recommend to always remove your jewelry before applying hand creams, perfumes or any other chemical products. Chlorine, especially at high temperatures, can permanently damage or discolor your gold jewelry.

 

Q: How do I clean my jewelry after using it?

You can clean your jewelry with soft polishing cloth.When needed to deep clean your jewelry all you need is soapy water, bowl and soft cloth. Let your piece(s) soak off for few minutes. If your jewelry is really dirty use a soft toothbrush and gently brush over. Use your soft cloth to wipe off the excess water and lay flat to dry. 

Please visit our Jewelry Care for more tips.

 

Q: How can I find my ring size?

Please refer to the sizing chart here.

 

Q: Can I cancel my order?

Unfortunately, we are unable to cancel an order after it has been placed. If you have placed the order by mistake you can use our return center to sent the item(s) back to us. 

 

Q: Can I change something about my order?

After an order has been placed let us know about your order change within 30 minutes. The only change we accept and are able to process is changing the size of ordered item(s). 

 

Q: An item is missing from my order

In the unlikely event you are missing an item(s) from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number 
2. The name of the item you didn't receive

Once we've received all the above information our Customer Support team will get this sorted for you ASAP!

 

Q: Where is my order?

You can log in into your account on our online store and check the fulfillment status of your order.

If you do not have an LIRIO account you will receive a tracking email confirmation where you will be able to track your order. 

Your order will usually take around 1-2 working days to be dispatched.

 

Q: Can I return / exchange my item(s)?

We are happy to help you to return or exchange your unworn items. With the exception of earrings for hygienic purposes. 

We do not currently cover postage for any returns.

We advise sending your item(s) under tracked service and keep your proof of postage. 

All items must be in the original packaged condition in order for us to accept your return. If your order is returned without all of the original packaging, your return will not be accepted.

When exchanging the fastest way to ensure you get your desired item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please visit our Refund Policy.

 

Q: Where is my refund?

Processing your refund usually takes 2-5 working days from receiving your order to our warehouse. Once it's approved you will get a email notification and will be automatically refunded to your original payment method.

Please remember it can take further 5 working days for the funds to clear in your account. The processing time depends on your bank or credit card company so please contact them directly if after 5 working days you still have not received your funds.

 

Q: Have you received my return?

We aim to provide the best customer experience therefore we created a Return Centre where you can find all the information needed when returning to us. You can track your return here

 

Q: Can I apply discount code after I've placed an order?

Unfortunately, discount codes can not be applied on order that has been placed already. 

 

Q: Do you have any discount at the moment?

Yes! When you sign up to our Newsletter you get 10% off your first purchase!